Documentation & Training lead
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Job Nature: Full time
India
15k - 25k
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod temporinc ididunt ut dolore magna aliqua.
India
15k - 25k
Documentation & Training lead Key Responsibilities: Develop and maintain detailed SOPs, user guides, and technical documentation for all platformmodules and workflows Coordinate with business analysts, developers, and QA teams to ensure documentation reflectsthe latest system functionalities Design training programs, presentations, and e-learning content for technical and non-technicalaudiences Organize and deliver training sessions, webinars, and workshops for end-users, administrators,and support teams Ensure all documentation and training content complies with accessibility standards (GIGW,WCAG) and is available in multilingual formats where required Maintain a centralized knowledge base for quick reference and self-service learning Use AI-powered tools (e.g., ChatGPT, automated content summarization, text-to-speech) toenhance documentation creation and training delivery Develop quick reference guides, FAQs, and video tutorials to support user onboarding andtroubleshooting Collaborate with stakeholder engagement teams to ensure training aligns with changemanagement strategies Track training participation, collect feedback, and improve content based on user responses Maintain version control and change logs for all documentation updates Required Skills and Qualifications: Bachelor’s or Master’s degree in any field. 5–8 years of experience in technical documentation, training development, or instructional design Strong writing, editing, and communication skills with the ability to simplify complex concepts Experience creating documentation for web-based applications, APIs, and digital workflows Proficiency in documentation and publishing tools (e.g., MS Office, Confluence, MadCap Flare) Experience with e-learning tools and Learning Management Systems (LMS) Familiarity with accessibility standards and multilingual content delivery Ability to conduct live and virtual training sessions effectively Exposure to AI-assisted content creation, video editing, or translation tools is preferred Strong organizational skills and attention to detail Good to have certification: Certified Technical Writer (CPTC), Instructional Designer Certification, or CompTIA CTT+ (Certified Technical Trainer)
5 Years
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